PlumbQuote Support
Contact support
Email nghiad.dev@gmail.com and I'll get back to you, usually within 1–2 business days. You can also tap Settings → About → Contact support in the App, which opens an email with your App version already filled in.
To help me fix things faster, please include:
- What you were trying to do, and what happened instead
- Your iPhone model and iOS version
- A screenshot, if you can
Please don't send customer details you don't need to — PlumbQuote keeps your jobs on your phone, and I never need them to help you.
Subscriptions and purchases
What does PlumbQuote Pro include?
The free plan lets you create up to 3 estimates, with a small “Created with PlumbQuote” footer on the PDF. Pro unlocks unlimited estimates, removes the footer and adds automatic iCloud backup. Pro is available monthly, yearly, or as a one-time Lifetime purchase.
I paid but Pro isn't showing. / I got a new iPhone.
Make sure you're signed in to the same Apple Account you used to buy, then tap Settings → Subscription → Restore purchases. Pro comes back without being charged again.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open iPhone Settings → [your name] → Subscriptions → PlumbQuote and tap Cancel Subscription. Do it at least 24 hours before the renewal date (or before a free trial ends) to avoid being charged. Pro stays active until the end of the period you've paid for. Deleting the App does not cancel a subscription.
Can I get a refund?
Payments go through Apple, so I can't issue refunds or see your payment details. Request one at reportaproblem.apple.com.
What happens to my estimates if I stop paying?
Nothing is deleted or locked. You can still open, edit, share and print every estimate you've made. You just can't create new ones beyond the free limit, and the PDF footer returns.
Your data and backups
Where are my estimates stored?
On your phone. There's no PlumbQuote account and no server holding your jobs. That also means deleting the App deletes your data — so if you have Pro, keep iCloud backup on.
How do I back up or move my data to a new phone?
With Pro, turn on Settings → Backup → Back up to iCloud. PlumbQuote saves to your own iCloud Drive when you leave the App and keeps the last 7 backups; you can also tap Back up now. On your new iPhone, sign in to the same iCloud account, install PlumbQuote, restore your purchase, then tap Restore from iCloud.
Backup says iCloud isn't available.
Check that you're signed in to iCloud in the iPhone Settings app, that iCloud Drive is turned on, and that you have free iCloud storage. Then try Back up now again.
Estimates and PDFs
How do I add my logo and business details to the PDF?
Go to Settings → Business → Business profile to add your business name, license number, contact details and logo. They appear on every estimate. Choose a PDF layout under Settings → Business → PDF & branding.
Can I change the default markup, sales tax or terms?
Yes — under Settings → Estimate defaults. New estimates use these values; existing estimates keep the ones they were created with. Markup is built into your line prices and is never shown to your customer.
The prices in the price book look wrong.
The starter price book comes with rough placeholder prices so you have something to begin with. Edit each item to your own rates in the Price Book tab, or add your own items.
How do I send an estimate?
Open the estimate and tap share. PlumbQuote creates a PDF you can send by email, text or any app, save to Files, or print with AirPrint.
Privacy and terms
Read the Privacy Policy and Terms of Use. You can turn off anonymous usage data at any time in Settings → Privacy → Share anonymous usage data.